Vacancies
At North Coast NZ in Whangarei we take the broad view, appreciating all premium quality brands alongside Honda. We sell and service the superb Cub Cadet ride-on lawnmowers, and service all quality motorcycle brands - farm, road and dirt - and outdoor power equipment. We pride ourselves on delivering a premium customer experience.
Positions available:
- Service Manager, full-time
SERVICE MANAGER, FULL TIME
Job Title: Service Manager, North Coast NZ
Location: Whangarei
41.5 hours pw: Monday – Friday 8am-5pm with Saturdays 9am – 12 midday on a rostered basis
Position Overview:
We are seeking a dynamic and experienced Service Manager to lead our workshop operations in Whangarei. The ideal candidate will have a proven track record in managing workshop teams, ensuring operational efficiency, and delivering outstanding customer service.
Key Responsibilities:
- Workshop Management: Oversee and manage a productive and efficient workshop operation, ensuring the timely and high-quality servicing of motorcycles, farm bikes, and outdoor power equipment.
- Team Leadership: Supervise and support a team of 4 direct reports, fostering a positive and motivated work environment.
- Customer Engagement: Liaise with customers, manage bookings, and ensure exceptional service delivery from initial contact to job completion.
- Administrative Duties: Handle invoicing, warranty claims, and ensure compliance with manufacturer guidelines and dealership standards.
- Stock and Parts Coordination: Collaborate with the parts department to ensure the availability of necessary components for repairs and servicing.
- Quality Assurance: Maintain high standards of workmanship and ensure all tasks meet safety and performance criteria.
Qualifications and Skills:
- Proven experience in a service manager or workshop leadership role, preferably within the motorcycle, farm equipment, automotive, or outdoor power equipment industries.
- Strong technical knowledge of motorcycles, farm bikes, and outdoor power equipment.
- Excellent organisational and time-management skills to balance operational demands and customer interactions.
- Effective communication and interpersonal skills, with the ability to build strong customer relationships and lead a team.
- Familiarity with warranty claim processes and dealership operations is an advantage.
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work with leading brands like Honda and Cub Cadet.
- Supportive and collaborative team environment.
How to Apply:
If you are passionate about delivering exceptional service and leading a successful workshop team, we would love to hear from you. Please submit your CV and a cover letter detailing your relevant experience to paul@northcoasthonda.co.nz
Join us at North Coast NZ in Whangarei and be part of a team that values quality, innovation, and customer satisfaction!
